Warranty Policy

Goodprice Foods · goodpricefoods.com — applies to B2B ingredient orders supplied by Goodprice Vietnam Trading & Service Co., Ltd.

1. Scope

This Warranty & Quality Claims Policy (“Policy”) applies to all food ingredient products (“Products”) supplied by Goodprice Vietnam Trading & Service Co., Ltd. (“Goodprice,” “we,” “us”) through goodpricefoods.com to business buyers (“Buyer”). It sets out the quality guarantee we provide at the time of shipment, what is and is not covered, and how to submit a claim.

This Policy covers B2B / OEM ingredient orders only. It does not apply to consumer retail purchases; retail/B2C orders are covered by the return policy published on goce.vn.

2. Quality Guarantee

We guarantee that, at the time of shipment from our factory, each batch of Products conforms to:

• the technical specification agreed in the applicable sales contract, purchase order, or product data sheet; and
• the Certificate of Analysis (COA) issued for that batch, provided with every shipment on request.

Products are manufactured and quality-controlled under our ISO 22000:2018 food safety management system.

3. Claim Window

The Buyer must notify Goodprice of any quality non-conformity in writing within 7 days of the Product’s arrival at the destination port / Buyer’s receiving warehouse, and in any event before of the labelled shelf life has elapsed, whichever is earlier.

Claims submitted after this window will not be accepted, except where the defect could not reasonably have been discovered within the window (a latent defect) and is reported promptly after discovery.

4. What Is Covered

• The Product does not conform to the agreed specification or COA (e.g. moisture, mesh size, purity, microbiological limits outside the agreed tolerance).
• Contamination, foreign matter, or mislabeling attributable to our production or packing process.
• Packaging failure caused by our packing process — not by the Buyer’s or carrier’s handling — that compromises product integrity.

5. What Is Not Covered

• Variation within the tolerance stated in the specification or COA.
• Damage, contamination, or quality loss caused by improper storage, handling, transport, or re-packing after the Product has left our factory under the agreed Incoterm.
• Use of the Product after its labelled shelf life, or after exposure to conditions outside the stated storage instructions.
• Damage occurring during onward transport, customs clearance, or re-export arranged by the Buyer.
• Force majeure events (see Section 8).
• Claims not supported by a retained physical sample and a valid batch/lot number.

6. How to Submit a Claim

Send the following to sales@goodprice.vn (cc info@goodprice.vn):

• Batch/lot number and shipment or invoice reference;
• A written description of the non-conformity;
• Supporting evidence — photos, an independent lab report, and/or a comparison against the original COA;
• A retained sample of at least from the affected batch, kept under the storage conditions stated on the product data sheet, available for Goodprice to inspect or test via an agreed third-party lab.

We will acknowledge receipt within and provide our assessment within of receiving full supporting evidence.

7. Remedy

Where a claim is upheld, Goodprice will, at its sole discretion, either:

• replace the non-conforming quantity at no additional cost; or
• issue a credit note or refund limited to the invoice value of the non-conforming quantity.

Our total liability under this Policy is limited to the invoice value of the affected Products and excludes indirect, incidental, or consequential losses (including loss of production, loss of profit, or loss of downstream contracts), to the extent permitted by applicable law.

8. Force Majeure

Goodprice is not liable for failure to meet the obligations in this Policy where caused by events beyond its reasonable control, including natural disasters, war, government action, or carrier-caused delay or damage occurring after the goods have passed to the carrier under the agreed Incoterm.

9. Pre-Shipment Sample Approval

For new Buyers or new formulations, we recommend requesting a pre-shipment sample for approval before the full order is produced or shipped. This significantly reduces the likelihood of a post-shipment quality dispute. Sample requests can be made via goodpricefoods.com or by emailing sales@goodprice.vn.

Company Information