I. GENERAL

Goodpricefoods.com is operated by Goodprice Vietnam to serve business customers through quotations and contracts/purchase orders. The Website has no online sales or online payment.

This Policy applies to goods delivered by Goodprice Vietnam under a contract or purchase order. If the contract or purchase order provides otherwise, its terms prevail. We will replace goods with the same product, or resolve the matter under Section IV, if the goods delivered do not match the agreed specifications, are defective due to manufacturing, or were damaged in transit for which Goodprice Vietnam is responsible.

II. CONDITIONS

1. You notify us in writing (email) within the period stated in your contract or purchase order, counted from the date of receipt.

2. The goods are unused (except samples taken for testing), with original packaging, seals, labels and batch numbers intact.

3. You provide the contract/order number, batch number, photos or videos of the goods and packaging, the delivery record and related documents.

4. The issue is confirmed by Goodprice Vietnam after inspection (including comparison with retained samples and testing, if needed).

5. The goods have been stored according to our instructions since receipt.

III. CASES NOT ACCEPTED

1. Changes of requirements, product type or specification after the order was confirmed.

2. Damage caused by improper storage or use.

3. Damage to goods or packaging after delivery caused by you or by a carrier you appointed.

4. Goods signed for as received without noted discrepancies but later claimed for appearance defects, or goods that have been used, blended or processed.

5. Minor natural variations of ingredients (such as color or aroma) within the agreed specifications.

IV. RETURN, REPLACEMENT AND REFUND PROCESS

1. Send us an email or call our hotline (below) with the information and documents listed in Section II.

2. We will inspect and reply with a written confirmation within 1 (one) business day after receiving complete information and documents.

3. If the issue is our responsibility, we will replace the goods with the same product. If replacement is not possible, we will agree with you on a refund, credit note or corresponding deduction under the contract; the method and timing of any refund follow the contract.

4. Shipping costs arising from the return or replacement are borne by the party responsible for the defect.

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