Goodprice Vietnam (operator of Goodpricefoods.com) delivers to business customers in Vietnam and worldwide under contracts or purchase orders. The Website has no online sales; delivery terms for each order are agreed in the quotation and contract/purchase order, which prevail if they differ from this Policy.

1. SCOPE

This Policy applies to business customers who have confirmed a quotation or signed a contract/purchase order with Goodprice Vietnam, for both domestic and export shipments.

2. DELIVERY TERMS AND COSTS

2.1. Delivery terms: the shipping method and delivery terms (for example EXW, FOB, CIF, or delivery to the customer’s warehouse for domestic orders) are stated in the quotation and contract/purchase order.

2.2. Shipping costs: charged according to the agreed delivery terms, based on the carrier’s or Goodprice Vietnam’s rates, and confirmed with you before shipment is arranged.

2.3. Documents and customs: we provide the shipping documents specified in the contract. Import clearance, duties and taxes at destination are the customer’s responsibility unless the agreed delivery terms state otherwise.

3. DELIVERY TIME

Estimated delivery time is stated in the quotation and contract/purchase order and depends on the product, quantity, route and transport mode. It may change due to force majeure or events such as bad weather, port congestion, schedule changes or customs inspections; we will notify you promptly. For shipment status, call our hotline 1900 636 299.

4. RESPONSIBILITY FOR GOODS IN TRANSIT

Responsibility and risk of loss or damage in transit follow the delivery terms agreed in the contract/purchase order.

Please inspect the goods on receipt. If you find damage, torn or wet packaging, shortage or wrong goods, note it on the delivery record signed with the carrier, take photos or videos, and notify us in writing (email or hotline) immediately. Claims are handled under our Return and Refund Policy. Once you sign for the goods without noting any issue, we are not responsible for later claims of damage, shortage or wrong goods.

If you appoint the carrier, you bear the risk of loss or damage, freight and related losses from the moment we hand the goods over to that carrier.

5. OTHER CONDITIONS

We deliver only to the consignee named in the contract/purchase order; changes of consignee or delivery address require your written confirmation and our approval. For heavy, palletized or containerized goods, please arrange unloading equipment and staff, and ensure the vehicle can reach the delivery point. Storage, demurrage or waiting costs caused by delayed receipt are borne by the customer.

We are not liable for delays or failure to deliver caused by force majeure (natural disasters, floods, strikes, port or border closures, changes in government regulations), but we will notify you and work with you on a solution. If you refuse delivery or return goods for reasons other than defects covered by our Return and Refund Policy, you bear the resulting shipping costs. During holidays or traffic restrictions, delivery times may change and we will contact you to reschedule.

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