1. Purpose and scope of collection

Goodpricefoods.com (the “Website”) is operated by Goodprice Vietnam to introduce our food ingredients and OEM/private-label manufacturing services to business customers. The Website is not an e-commerce platform: it has no shopping cart, no online payment and no member accounts.

We collect information mainly when you submit a quotation request or contact form, or contact us by email or phone: name, company, job title, email, phone number, country, products of interest, estimated quantity and your message. We may also automatically collect technical data (such as IP address, browser, device and pages visited) through cookies and analytics tools to operate, secure and improve the Website. You can disable cookies in your browser settings.

2. Use of information

We use your information to:

  • Respond to your inquiries and quotation requests, and provide product and service information (including samples and technical documents);
  • Prepare, sign and perform contracts, and handle delivery, payment and after-sales support when a transaction arises;
  • Protect the Website against spam, fraud and unauthorized access, and analyze usage in aggregate form;
  • Send you information about our products and services, only if you agree to receive it.

We do not use your personal information for other purposes without your consent, unless required by law. We will provide information to competent state authorities when they make a lawful request.

3. Duration of information storage

We keep your personal information for as long as necessary for the purposes above or as required by law (for example, contract and accounting records). You may request correction or deletion at any time, and we will process the request within a reasonable time, except where the law requires us to retain the data.

4. Who may have access to the information

We do not sell your information or disclose it to third parties for their own business or marketing purposes without your consent. Access is limited to:

  • Goodprice Vietnam’s management, Sales and Customer Service teams, and staff assigned to related tasks;
  • Technical service providers (website hosting, email, CRM, analytics) who process data only on our instructions;
  • Shipping, freight and customs partners, only after a transaction arises and only as needed to deliver goods and complete documentation;
  • Competent state authorities, upon lawful request;
  • Other parties, when you consent or instruct us to share your information.

5. Data controller

GOODPRICE VIETNAM TRADING & SERVICE CO., LTD (Goodprice Vietnam)
Tax code: 0313349134
Head office: 9th Floor, Pearl Plaza Building, 561A Dien Bien Phu, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
Email: info@goodprice.vn

6. Your rights and how to exercise them

You may ask us to confirm, access, correct, update or delete your personal information, withdraw your consent, or opt out of promotional messages by emailing info@goodprice.vn. We may verify your identity before acting on your request. You may also complain to us if you believe your information has been disclosed or used contrary to this Policy; we will verify the matter, reply with reasons and guide you on remedial steps.

7. Our commitment to protecting personal information

  • We protect your information in accordance with this Policy and applicable Vietnamese data protection law, and collect and use it only with your consent unless the law provides otherwise.
  • We apply appropriate technical and organizational measures and limit access to those who need it.
  • The Website does not collect payment card or bank account details; please do not send them through forms or regular email.
  • If a data breach occurs, we will notify the competent authorities and affected users as required by law.
  • The Website may link to other sites (such as goodprice.vn and goce.vn); this Policy applies only to Goodpricefoods.com.
  • We may update this Policy from time to time; the updated version takes effect when posted on the Website.

8. Complaint handling

  • Step 1 – Receive: send your complaint by email, phone or in writing to our address. Customer Service will record it and may ask for details and supporting documents.
  • Step 2 – Verify: Customer Service classifies the complaint and forwards it to the responsible department.
  • Step 3 – Respond: we summarize the outcome and reply to you by phone and/or email.

Contact Info